Senior Lettings and Sales Branch Manager - Manchester
We are looking for a dynamic Senior Lettings and Sales Branch Manager to lead a motivated lettings and sales team and drive sales across an ever-expanding portfolio at a market-leading and award-wining independent estate agency.
Based in Manchester, this is a fantastic opportunity for a hungry Senior Lettings and Sales Branch Manager looking to lead, manage and motivate a team of sales and lettings negotiators. You will operate as a business leader and an ambassador for this organisation. You will be joining a strong team and a fantastic company who truly value, support and reward their people. Our client is offering a generous starting salary, an unrivalled bonus scheme and other attractive benefits.
Duties
- Develop annual business plan to optimise revenue
- Drive quarterly targets, set individual targets, monitor and motivate your team to achieve them
- Conduct branch meetings, review performance and set daily targets and KPIs, as required
- Work proactively with the team to create marketing plans, contribute to relevant PR activity and other initiatives designed to drive business
- Monitor and report performance of portfolio recommending activities to improve sales where required
- Identify new business opportunities through existing clients and work with business development team to maximise and cross-sell
- Review the operational performance of your branch periodically, identify areas for improvement and implement
- Deal effectively and resolve issues or complaints, escalating any through the formal complaint’s procedure as necessary
- Establish, monitor and manage the customer service, operational and administrative standards across all activities to ensure they are always at the highest standards
- Ensure that compliance with company policies, procedures and legislative requirements and regularly audit taking the necessary corrective action where required
- Recruit, develop and retain the best available talent and provide ongoing training
- Lead from the front providing support, guidance and coaching to improve knowledge of the sales process
- Providing a first-class experience to all clients and buyers
- Proactive and reactive response to new enquiries and matching client requirements
- Proactively managing the transaction process from reservation through to completion
- External research and knowledge of competitor sites
- Attend regular meetings with management
You
- Management experience to include recruitment, training, development and motivating a team
- Proven track record of winning sales instructions
- Enthusiastic and willing to work hard to achieve results
- Sales driven and 'get up and go' attitude
- A proactive and positive approach to business generation
- Provide excellent customer service
- Strong valuations conversions
- Local Knowledge
- Polite telephone manner
- Ambitious, target driven and career-minded
- Full UK Driving license and use of own vehicle
On Offer
- Up to £50,000 basic salary
- Monthly bonus based on number of lettings
- Quarterly bonus based on branch turnover growth vs previous year
- Completion bonus for every successful let or sale
- 100% basic salary bonus when the office achieves target turnover
- Working hours - Monday to Friday 8.30am – 6.00pm
- 28 days holiday, increasing by 1 day with every year of service
